The Lake Louise Ski Resort, Banff National Park

Linlin is Amazing!! I can't say enough good things about her and her team. The facility is fun, exciting and very clean. My 9-month-old is a big boy, and this was his first time away from Mama. Linlin made him instantly feel welcomed and at home. My 3-year-old daughter had ski lessons in the morning and daycare in the afternoon. At the end of the day they wanted to stay at the daycare it was so much fun.They had lunch and snacks, and they were able to have naps I highly highly highly recommend 10 Stars!! Thank you for making our ski trip worry free and relaxing.

It was our family's first time to visit Lake Louise Ski resort and we had to book our daughter for a day of childcare at the resort's daycare. Booking my daughter was a breeze, Kate and the other ladies were very responsive to my inquiries. When its time to drop my daughter at dc, the lady at the front was very accommodating, let me in and was greeted by Kate. My daughter started crying as it was her first time meeting the ladies but Kate reassured me that my daughter will be fine. My daughter was sleeping when I went to pick her up, the ladies gave me an update on how my girl's day went and even tracked her sleep time. My toddler was happy and even told me that she liked playing with the other babies. I was amazed and impressed at how the ladies took care of my daughter and the kids at daycare in general. They are knowledgeable and well-trained and I would highly recommend this daycare. I can see myself as a repeat customer in the near future. Thank you so much for the awesome service!

Thank you for this wonderful experience. Our son really enjoyed the 2 days in this daycare and this was his first experience being in a daycare. I definitely recommend this daycare where the stuff is professional and positive. We enjoyed 2 days of ski with our older son, knowing that our toddler is doing just fine in a warm and welcoming environment. We know where to go next year again 👌

Skied and snowboarded for the day! snow was fabulous-short lift lines. Our daughter had a snowboard coaching session with Cameron from the snow school and she thoroughly enjoyed it-she is an intermediate/advanced snowboarder. Food at Whiskey Jack lodge was excellent-they had 3 different types of buffets available. Everything was fresh and tasty, not your typical skihill track food. Highly recommend A family ski vacation.

BEWARE! The daycare: They overfed my 2 year old son (and the lady in the front desk admitted so) and he had, according to the same lady, a small vomit, to the point they didn’t even change his clothes at all because it didn’t even get dirty. When I picked him up I was informed about the situation, I asked a few questions and talked to the lady and we concluded that it was because he ate too much. She told me that if he had another vomit during the rest of the day/night, I wasn’t going to be allowed to drop my son off the next morning (which totally made sense to me). That night we went to a restaurant and had dinner. We also had breakfast at the hotel the next morning. My son ate a big dinner and breakfast, had plenty of liquid, normal BMs and no fever, very active and ZERO signs of being sick AT ALL. The next morning the lady wasn’t there and I had to talk to a different lady who claimed she was the manager of the childcare and the one “who makes the decisions in there” and she completely refused to take my son that day because “he was sick”. I told her everything that I mentioned here and she gave me an absolute NO, which pissed me off because we were travelling from overseas and we were going to ski for only 2 days in the entire vacation. The previous day we only had time to do 3 runs as the place was COMPLETELY AND RIDICOULOSLY PACKED, TO THE POINT THAT WE SPENT TWO HOURS MAKING THE LINE TO RENT THE SKI EQUIPMENT, after dropping the kids off at the childcare and booking their ski lessons. We started skiing that first day at 12:30pm and we had arrived the place at 9:30am. The like to get on the ski lift was ridiculous as well. We spent money in a hotel and also the ski rental for the second day only to find out that this brainless “manager” was not going to take my son even though HE WASN’T SICK AT ALL, just because she has mental problems and believed that agreeing with me to take him was going to mean that she wasn’t going to be the one “making decisions” in the childcare and also because the lady is a total racist and discriminates little children (2 years old) just because!!!!!!! My niece (3 years old) came back home saying that she didn't like the daycare because they were not nice with her and she was crying when we dropped her off the second day. After she came back, she made the same comments and added that the teacher spilled some soup on her clothes. A minute after we arrived to pick the kids up, they returned her pants to us right after putting them in the dryer (they didn't wash the pants, just put the dirty pants in the dryer). My daugter (also 3 yo) was also unhappy to stay at the daycare the second day. She kept saying that she didn't want to go to that school anymore. As I mentioned, the line to rent the ski gear was TOTALLY RIDICULOUS! It took us TWOOO COMPLETE HOURS to get the equipment. After that, we had to make another line on a different building/register, to buy the ski lift tickets! Ski store had 25 people in line waiting to pay at the register! We didn’t even bother trying to buy water or coffee and even less food during the day because the lines were ridiculous and forget about an empty table to seat with the family. We booked the ski lessons for my little daughter (3 years old) 1 hour in the morning and 1 hour in the afternoon, and I couldn’t feel more like I TOTALLY WASTED MY MONEY on that TOO. They didn't pay attention to her and she spent more than 50% of the time literally sitting by herself and waiting for the instructor to come back and talk to her. She only went down the hill ONE time in the 40 minutes I was there watching and the rest of the time ALL BY HERSELF sitting on the snow or standing WITHOUT THE SKIS!!! The WHOLE MOUNTAIN was covered in HARD ICE and wasn't nice to ski like that. DO YOURSELF A HUGE FAVOR: DON’T WASTE YOUR MONEY IN LAKE LOUISE AND EVEN LESS IF YOU LEAVE OVERSEAS. PLAN A TRIP TO OTHER SKI RESORTS IN THE UNITED STATES WHICH ARE FAR BETTER, WELL MAINTAINED AND ENJOY STAFF MEMBERS WITH THINKING CAPABILITIES.