Horseshoe Casino, Baltimore

Wonderful experience the customer service clerk was amazing unlike most casinos she was amazing. The new customer points card didn’t work for us at the pizza place but we weren’t worried about it the pizza was so good! BBQ pizza on the lower floor is legendary. No smoking so it smelled great everywhere there was a smoking section outside with machines and smoking was cool. Parking was safe mood was safe feeling was good definitely will come back. Free soda machine on the wall like all the other good casinos.

I didn't actually gamble here but I did go to Gordon Ramsay's restaurant which was located here. It was really good. I wanted to try the beef Wellington and I finally got it 😋. The waitress was really nice and professional. I had a great experience here. I do recommend it to anyone that wants to come here. Dessert was delicious as well.

As my chef idol is Gordon Ramsay, my husband and I went to his MD Steak for our anniversary recently. I tried as much as possible, and needless to say, we had a ton of leftovers—first, the bread, warm with butter uniquely flavored with old bay. Next we tried two different appetizers, first the famous lobster risotto and the other was pork belly. I must say the pork belly was my favorite out of the two. It was soft and melted like butter in my mouth. Next we tried three dishes, the steak, then the Beef Wellington and Lamb. I must say I was a bit bummed on the Wellington as part of the pastry was a bit raw and it was not coated all the way around with the mushroom mix. But the meat was lovely and the flavor was still fantastic. The Lamb had a fabulous sauce that I wish I could have bought a bottle of. We tried a few different sides. The mushrooms which were out of this world, flavorful and still had a firm base to bite into. Then the Mac and cheese- oh yeah this was creamy and cheesy goodness, finally the creamed spinach. The spinach was stringy and a bit chewy. So this was not my favorite side. Finally what made the night. My husband and I shared the famous Sticky toffee pudding. I felt like I had just gone to heaven. It made the evening end on the highest note I could think of. We will be back.

Several weeks ago around 5-5:30 a group of us arrived for the football game. We don't live in Baltimore and since there isn't a mask mandate for the stadium, we didn't have masks. We are all vaccinated. We decided to go into the casino as some of us hadn't been. There was a young lady working the intake area. She informed us that we couldn't enter without a mask. We asked if any were available and she said there were vending machines inside the casino with masks to purchase. Well one member of our party found a mask in their bag and attempted to find the machines. When they couldn't he returned to the lady and asked again where they were. She was frustrated but told him directions again which involved multiple turns. He again couldn't find them but another employee said the machines were outside and by the bus station. We left and walked to the bus station to purchase masks. We returned to the same woman. She knew we had already had our photos taken before but insisted we do that again. I said to her that I would like for her to pass on a recommendation of having masks for people if it is mandated or having the vending machine outside or in the lobby so that people can actually find it. She promptly told me that she didn't have to provide anything (I wasn't asking her personally). I turned to her and stated that obviously she didn't have to provide anything including good customer service. Once inside the casino, I saw multiple people without mask include multiple employees. I took photos. I was so disappointed with my groups experience with this casino. I've been to the casinos in Vegas and it was such a different experience.

Sadly this place as a gaming and entertainment destination has declined over the years. More broken games than working ones and last night 8 of the ATM machines were broken. Guess they don't want people spending money if you don't give them access. I love the bartenders all very nice and the people who play there are generally friendly. With so many broken slot machines I wish they would do more about people just sitting at the few working machines. Also wish they had a place to smoke and game on the bottom floor. They only have a DJ no more live music and bands, and the eating options are deplorable. The one really good place the Chinese restaurant is only open on weekends so very limited options if you want to eat. The new Brews place food is barely edible and overpriced and the pizza place quality and service have gone downhill. I go there because it's close and I like the bartenders. Seven Stars benefits are not what they used to be and not worth trying to achieve that status.