Wheelz of Hilton Head, Hilton Head

The house I reserved a year ago suddenly got cancelled, and I had to find another rental 3 weeks before our vacation. I had to change my rental reservation with Wheelz from a year ago also because of the rules of the community of our new house and the Wheelz people were most kind. These are good people with great equipment to rent. This is the kind of business you are blessed to do business with . Great bikes, great carts, great service and great people! 6 Stars!

My husband rented a 6 passenger golf cart last week for vacation costing over 750.00. Each turn he made became harder and harder. We took it back the next day and the whole yard was filled with 6 passenger carts yet I wondered why we had #15. We had decided just to turn it in for a refund. Understand this: There is no refund.I spoke with the manager who told me maybe we just didn't know how to drive and they would give us lessons. I told her we owned 3 golf carts and used them regularly. What an insult. I told her just give me a regular 4 seat golf cart and refund the difference. She told me: there would be no refund. I told her not to be smart mam but this had not gone through my bank and I could stop the payment and she laughed and said you go ahead but you will lose. Your husband signed a contract. I believe in paying for what I get but I over paid for something I didn't get. I was over charged around 350.00. Better check it all out before doing business with them 😞😞😞😞😞

I have been renting bikes for 25 yrs from HHI when I go. Everyone knows it’s the thing to do when you get in. With that knowledge, I’m in the know that they are busy on check-in day and the day after. With that being said, my condo came with bikes- awesome. So I called 2 hrs before close and was on hold until close. Couldn’t leave a message and no one answered. Alright, no problem, I would call in the morning. Call right when they opened- I was on hold for 2 hrs, no answer. So I drove up there and the two girls working informed me when I asked that their phones were down. I then followed up with, well why does the website or even the voicemail not indicate this? The website also tells you to call… so it’s just a round about circle that you can only resolve by physically coming in- which defeats the purpose of the website and calling in. They had no reply- in addition, they had a puppy at the counter- completely fine. Not fine when I asked to get a reservation going after they explained the phones being down and proceeded to play with the dog instead of booking a reservation… while I was standing there. I had to reiterate that I indeed wanted to book and then they actioned starting my reservation… really? I’m a patient person but between the phones and website essentially not bringing in business, you would think they didn’t need my business by the way they were acting- I was not impressed by the customer service in the slightest. After the booking( which I was informed I would have to return in person and take in person- no drop off to my condo) I went downstairs and retrieved the bikes. Thankfully, the gentleman who deal with that part made it seamless. Text for the bike lock code and then when you check out the bikes. I would not recommend this place. I have dealt with 2 other companies that had better communication overall. Again, completely understand things happen like the phones being out, but for 3 days and you still don’t have a message online about the fact that you physically have to go in to reserve? Doesn’t seem customer friendly.

Super convenient to rent bikes. We did the rental request, agreement, and payment online. Bikes were dropped off at our vacation rental the next day while we were at the beach. Bikes were picked back up after we checked out of the house. Bikes were all in good condition and easy to ride. We wouldn't do without bikes on Hilton Head. It's our preferred mode of transportation around the island.

Rented a six seat golf cart here the other day for purposes of putzing around the area bar hopping. Real nice, very new golf carts. Bluetooth sound bar your passengers can hook up to in order to control the music. Because street-legal golf carts can only travel on 35mph or less roads there are quite a few restrictions on your travel, but Wheelz has a nice map that shows the approved roads. These things aren't speed demons with six people on them, but you'll have a ton of fun on them! Recommended.