Paris Las Vegas, Las Vegas

I was a little disappointed with the room! I paid for one of their top rooms, which was NOT ready when we got there at 10pm! They claim the room that they are going to give us is just like the one we booked! The view from the room looks different. The room had no coffee maker or microwave. So I couldn't get my early morning tea! We tried to speak to a concierge to obtain information regarding activities and tours, and was told he was not working today but we can use the concierge at the hotel next door!!! The room steward was very unprofessional when we asked for extra towels and no service one day...the next day they decided to not change the sheets, but made the bed after we indicated service needed that day. The hotel is beautiful, the food and drink was great, and the location 👌; however, for the price you pay I expected more. I have paid less for other hotels and had ALL the best offers. Would I stay at Paris hotel again or recommend them to friends and family? No! I still have two more days yo go, staying at this hotel, we will see if something nice pops up. Stay tuned.

The worst ever customer service. We booked a no pet room. In check-in time, they gave us a pet friendly room in pet floor rooms. They didn't even bother to tell us that they changed it. The room smell was awful. Apparently, someone dropped pet canned food in the room. The smell was everywhere. We asked for room change. They denied it and said they are overbooked. We asked for a refund to check out, and they said we should pay the penalty. We wanted to check out because my husband allergies were started, and we didn't know we were in a pet friendly room. The receptionist didn't bother to do anything. They said that they have some suites but they can't give it to us. Basically, they told us it is what it is. They said that they would send someone to spray the room. No body showed up. No customer service, zero caring. It was very disappointing. They don't care for regular guests. They have enough customers because of their great location. So, they don't care for any customer service. Don't recommend this hotel at all.

Let me start by saying we aren't Vegas-type people. I accompanied my wife to a professional conference. Even so, the experience was disappointing. The room was fine. Staff were polite but there weren't nearly enough; long lines everywhere. The pool closed at 6pm. Really? Food was outrageously expensive. It was all good, but crazy expensive. Almost everywhere inside was loud and smoky. Walking the strip was...interesting - half naked women trolling for pics and a contact high just walking down the sidewalk. Martha Stewart's restaurant was very good and worth what we paid. Overall, for my money a cruise is FAR superior.

Was there for dinner with work colleagues. All of the drinks we ordered were there what seemed like instantly. Every time we ordered! That's a big plus. All of our dinners were good, not great,but good. I had the salmon over mushroom rice and a couple others had the steak. All of us were in the clean plate club. A couple folks shared the pineapple upside down cake desert. Big minus. Not an upside down cake at all. However, they did take it off the check. All in all - good dining experience.

My wife and I were excited to stay on one of the suites. When we got to the hotel, we saw a LONG line, my wife was able to see a small sign about logging in by using a kiosk. That was super quick and way too easy. I’d recommend having a larger sign or make people aware. 😉 The stay was nice until it wasn’t. It would have been a 5 Star if not for a foul odor in our room. We went down to the front desk to get some assistance, walked up to a couple of employees and was immediately treated poorly. Now, I’m not a sensitive guy, but this employee made me feel unimportant stating “SIR I AM TRAINING HER AND CANNOT HELP YOU”. Now I’m not the smartest guy, but this would have been a great training moment….no?! We were shooed away by her and had to get back in line. The other receptionist Giselle was perfect with her response and help. Problem resolved, that simple. Either way, we will consider using them again. -The Shaw’s