Richard's Gems and Jewelry, Miami

Richard’s is more than just a jewelry store for us. They are people that are really looking to make a difference in you life, through their genuine love and dedication to making you happy. Fernando and Milly have both been amazing with us every step of the way. From the customization of my, now wife’s engagement ring, through the selection process of our wedding bands, and other pieces of jewelry I have bought for my wife. Each time it has been a great experience and we are so happy we found them. They are simply the best!!! We are happy to say that after almost a three year pause due to COVID we were finally able to get married in Medellin, Colombia. Thank you for all the love, support and genuine kindness you have given us throughout the years.

Giving one star because Milly is excellent and provided excellent customer service. Unfortunately, the quality of repairs we had to have completed due to the sub par product that was originally sold to us was out of her control. My fiancé purchased my engagement ring from Richards in November 2021, where it sat in a box until he proposed in January 2022. Shortly after him proposing, my beautiful ring was missing a gallery. When we took it in to Richards in February 2022 the gentleman who assisted us blamed it on me and told me I must have hit it on something for the piece of metal to just fall off. I’d like to point out that at this point the ring was less than two months old and I am a nurse and do not wear my ring half of the week when I’m at work. We are not local to Miami so they had to ship my ring back to us and charged us for shipping. When I received the ring back, the gallery was replaced however only one end of it was attached to the ring, the other was open to the shoulder and snagged on things frequently leaving me with a ring I really couldn’t wear (after paying over $100 for shipping & insurance). Our next visit to Miami was not until July 2022, we were able to meet with Milly who originally sold us the ring. She was apologetic and understood we were not local and had the ring fixed within the weekend so we would not have to have it shipped. The next day we picked up the ring and it was “fixed” it appeared fine to my untrained eye. Now, two months later in September 2022 the baguettes I noticed were lose again. Upon further inspection the gallery is again not attached to the shoulder and susceptible to being snagged on something and coming off completely. When looking closely at the galleries along the sides of the baguettes the metal is very thin, rough and just doesn’t look finished to the quality that we expected from Richards. Since we are not local and this has been a huge inconvenience as well as disappointing because I can’t wear my ring. Edit: after taking to two reputable local jewelers, both stated the setting originally sold was not appropriate for the stones and that it was very poorly put together. Currently now in the process of having to have my entire ring reset. Edit: after posting this review the owner reached out to my fiancé and offered to reset the entire ring. The ring looks good now and hopefully will last! Thank you Richards for standing by your products.

Richard’s is amazing! I continue to come back to this store because they provide great service. They teach you about stones and answer all your questions to make you feel comfortable to leave your most precious jewelry. They have fixed my engagement ring and engraved my wedding bands. My mother is a customer there and I have become one too. I have a few of their emerald rings on my wishlist. Paulo took great care of me.

Everyone at Richard’s was extremely helpful when I visited them for the first time. Like most people I shopped around to make sure I was getting the best deal without sacrificing quality. Sam took the time to educate me as a first time shopper for diamonds and the experience was not transactional. They never pressured me into making a purchase, it all felt natural. All their staff is professional and patient. In results to their stellar service I recently went back to purchase our wedding bands from them. Highly recommended!

The experience and treatment me and my wife received at Richard’s was excellent, I was lucky to find the perfect wedding ring for myself at the store and Sam did an excellent job at taking care of us and helping us what all the custom work and adjustments, I literally don’t want to take my ring off and my wife is very happy with her add on as well. Couldn’t recommend enough to anybody that is looking for jewelry at good prices. And Sam is a great human being so it’s a plus!