Five Star Tours, San Diego

Consumer BEWARE!!! This place is a SCAM I wanted to give this place the benefit of the doubt (even after reading all those bad reviews), but unfortunately, everyone else was right. This place has the absolute worst customer service I have ever encountered. The woman that helped me on the phone was rude, disrespectful, and flat out hostile. I booked the Valle de Guadalupe Winery Tour that was scheduled to go out 08/27/2022. However, due to the current violent outbreaks in Baja, we no longer felt safe to participate in this tour. I emailed multiple times and received no response. By the fifth day, I finally got a call from a woman, who claimed to be a supervisor with Five Star Tours, who explained to me that after no circumstance I was going to get a refund for my booking. I tried to politely explain the circumstance and she just kept getting louder and louder and told me she didn't want to argue with me and that I wasn't going to get a refund. PERIOD. I even told her that the State Department had issued a travel warning for U.S. Citizens for Baja. The best she said she could do was give me a 6 month credit or swap the tour for a Temecula tour...Now...the whole reason for me booking the valle de guadalupe tour was because I have never gone down there and thought the safest way to do so would be via a tour...and then with all these violent outbreaks in Tijuana and Rosarito, we no longer feel like risking our lives to go to the winery. As far as for Temecula, I can drive myself there and have been there multiple times, so her offer was just unacceptable. I never accepted the 6-month credit or the swap for Temecula. I was very clear when I told her I only wanted the refund. Given that woman's hostile attitude and the fact that Five Star Tours won't reimburse me, I'm going to report them to the Better Business Bureau. Please stay away from this company, it seems very fraudulent. I'm just sorry I didn't believe all the negative reviews on here! I wish I could give this place 0 stars. I don't ever write reviews, but this situation with this tour company needs to be known. **Update as of 08/25/2022** Five Star Tours are also unresponsive with the Better Business Bureau. **Update as of 08/31/2022** Five Star Tours is unresponsive. **Filed a complaint with Consumer Complaint Against a Business with the Attorney General.

We took a San Diego City Tour during a recent visit. We were amazed by how much we saw. The tour gave us a number of stops that permitted some time to wander around a little. We stopped at Hotel Coronado and saw the beach, saw the seals in La Jolla, and bought handmade tacos in Old Town. We had a wonderful driver and guide, Ana, who was very knowledgeable about the local history. It was a clean sprinter, a safe driver, and a comprehensive tour of a beautiful city. Highly recommend.

Highly recommend Five Star Tours! They were on time, helped with the scheduling, and very clean and professional. Top notch bus charter for sure! Thank you Alfonso for a great experience!!!

Took the morning tour for San Diego day tour. Small group and great knowledgable guide. Driver is the guide and we have a group of 11 people. Went to many places and guide is passionate about the city and his job. Wishing to stay at places longer but sure is a great introduction of the city. Seeing the sea lions and seals sure is the highlight of the tour. Highly recommend and really don't have to shop around. They located inside the sante fe and is super easy to find. Love the tour and the van is super clean as well.

Five Star Tours at the Santa Fe Depot are unreliable. They are often not there when they are supposed to be. They cancel tours frequently. If you call, it's always a recording. They advertise that they store luggage but no one is there to take it.