Five Star Tours, San Diego

I booked their San Diego City Tour a week ago I emailed them about the pick up time, they didn’t reply me at all. On the day before the tour, they sent me again the confirmation email, which is a automatically system email. I went to the pick up location on the scheduled day earlier, no one was there. I called several times, a lady picked up the phone. I said that there was on one here for the tour. they took a while to figure out the situation. It turned out because I am the only one who sign up that day, therefore the tour got cancelled. But no one informed me, i had to call them by myself and my schedule got cancelled in the last minute. They only give me full refund without any compensation.

Consumer BEWARE!!! This place is a SCAM I wanted to give this place the benefit of the doubt (even after reading all those bad reviews), but unfortunately, everyone else was right. This place has the absolute worst customer service I have ever encountered. The woman that helped me on the phone was rude, disrespectful, and flat out hostile. I booked the Valle de Guadalupe Winery Tour that was scheduled to go out 08/27/2022. However, due to the current violent outbreaks in Baja, we no longer felt safe to participate in this tour. I emailed multiple times and received no response. By the fifth day, I finally got a call from a woman, who claimed to be a supervisor with Five Star Tours, who explained to me that after no circumstance I was going to get a refund for my booking. I tried to politely explain the circumstance and she just kept getting louder and louder and told me she didn't want to argue with me and that I wasn't going to get a refund. PERIOD. I even told her that the State Department had issued a travel warning for U.S. Citizens for Baja. The best she said she could do was give me a 6 month credit or swap the tour for a Temecula tour...Now...the whole reason for me booking the valle de guadalupe tour was because I have never gone down there and thought the safest way to do so would be via a tour...and then with all these violent outbreaks in Tijuana and Rosarito, we no longer feel like risking our lives to go to the winery. As far as for Temecula, I can drive myself there and have been there multiple times, so her offer was just unacceptable. I never accepted the 6-month credit or the swap for Temecula. I was very clear when I told her I only wanted the refund. Given that woman's hostile attitude and the fact that Five Star Tours won't reimburse me, I'm going to report them to the Better Business Bureau. Please stay away from this company, it seems very fraudulent. I'm just sorry I didn't believe all the negative reviews on here! I wish I could give this place 0 stars. I don't ever write reviews, but this situation with this tour company needs to be known. **Update as of 08/25/2022** Five Star Tours are also unresponsive with the Better Business Bureau. **Update as of 08/31/2022** Five Star Tours is unresponsive. **Filed a complaint with Consumer Complaint Against a Business with the Attorney General.

We took a San Diego City Tour during a recent visit. We were amazed by how much we saw. The tour gave us a number of stops that permitted some time to wander around a little. We stopped at Hotel Coronado and saw the beach, saw the seals in La Jolla, and bought handmade tacos in Old Town. We had a wonderful driver and guide, Ana, who was very knowledgeable about the local history. It was a clean sprinter, a safe driver, and a comprehensive tour of a beautiful city. Highly recommend.

Took the morning tour for San Diego day tour. Small group and great knowledgable guide. Driver is the guide and we have a group of 11 people. Went to many places and guide is passionate about the city and his job. Wishing to stay at places longer but sure is a great introduction of the city. Seeing the sea lions and seals sure is the highlight of the tour. Highly recommend and really don't have to shop around. They located inside the sante fe and is super easy to find. Love the tour and the van is super clean as well.

Ray is your guy for sure! His walking brewery tour included it all. Beer. History. Games. Trivia. I've never done one of these before but this was really fun and not that much of a walk! We had the longest walk from the start until Ballast point but that was great. Ballast point was the real reason we came here. It was perfect. We felt like VIPs with the tour and Ray picked us after we finished. The timing was really well done and they included food midday which was nice to break up the tour. The pizza was incredible and we played games while eating. Ray brought some interesting brews to have while we ate. Finally finished up at Bolt and had a flight and some bar games. The good thing about they way they plan this is you'll end in a part of town where you can grab food or dessert before calling it a night. You'll become best buds with your group as we did since you spend 4-5 hours drinking with them.