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Five Star Tours, San Diego

2.6
#49 of 182 in Tours in San Diego
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Five Star Tours and Charter Company was founded on the need for a safe, reliable and efficient means of transportation and tourist service in the greater San Diego/ Tijuana area. Since then, our vision has embraced our company philosophy. We are committed to your success! Our main goal is to ensure total quality service from the top down. Call us 619 232 5040

Your Five Star Team

Our staff is fully dedicated to your success. We have taken every means to ensure a safe and quality service. Most of our staff is bilingual ( Spanish/ English ). Our drivers are trained to the utmost current laws. Five Star Tours participates in a Random Drug Pool Program. Each year, we are audited by the California Highway Patrol with an above standard rating. We have over 200 years of combined experience, so you know you can trust us.

Variety

Five Star Tours & Charter Company offers:

Individual sightseeing tours in San Diego and Baja, Mexico such as Baja Culinary

Tour Products

Group Sightseeing tours

Charter services for a wide variety of events

School bus contracting services

Customized Shuttle Ground Services throughout Baja, Mexico

Equipment

Five Star Tours & Charter Company consistently reinvests in state-of-the-art equipment. The company's fleet of equipment includes:

9 deluxe coaches, which accommodate 47, 50, 52 or 53 passengers

three mini-coaches that provide seating for 30, 28, or 23 passengers

vans that accommodate 7 or 14 passengers

A wheelchair accessible van is available

Amenities

All Five Star Tours coaches are deluxe, wide-bodied models featuring climate control and contoured, reclining seats with individual reading lights. Other standard features include:

TV/DVD players

restroom

cellular phone

panoramic windows

extensive storage

step stool

AM/FM stereo/cassette

public address system

trash bags

card tables (by request)

Some of our newest coaches include wall-to-wall carpet, CD players, and DVD players

Safety

Five Star Tours & Charter Company holds the United States Department of Transportation's highest possible safety rating and an outstanding rating from the U.S. Department of Defense.

We are fully-insured beyond the required certificate of insurance

Our fleet is subject to random, on the road inspections annually.

We operate our own full-maintenance facility to keep equipment in top-notch condition.

Trade Associations

Five Star Tours is a member of several national & local trade associations including:

San Diego Convention & Visitor's Bureau

Tijuana Convention & Visitor's Bureau

San Diego Concierge Association

San Diego Regional Chamber of Commerce

Meeting Professionals International

HSMAI

American Bus Association
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Five Star Tours reviews

TripAdvisor traveler rating
TripAdvisor traveler rating 4.0
1,096 reviews
Google
3.1
TripAdvisor
  • I mistakenly booked this company for the Rosarito Bike Race and per the company agreement I cancelled in writing within 1 hour of my booking and I was refused a refund. I am entitled to a 50% refund....  more
    I mistakenly booked this company for the Rosarito Bike Race and per the company agreement I cancelled in writing within 1 hour of my booking and I was refused a refund. I am entitled to a 50% refund....  more »
  • Tour was fantastic, Marco our tour guide was very thorough lots of knowledge and a great time seeing Mexico! 
    Tour was fantastic, Marco our tour guide was very thorough lots of knowledge and a great time seeing Mexico!  more »
  • We enjoyed a very nice and full day visiting wineries in Ensenada. Our guide Marco was very friendly and knowledgeable. We were allowed to take our time and take in the experience at each stop. Marco....  more
    We enjoyed a very nice and full day visiting wineries in Ensenada. Our guide Marco was very friendly and knowledgeable. We were allowed to take our time and take in the experience at each stop. Marco....  more »
Google
  • I booked their San Diego City Tour a week ago I emailed them about the pick up time, they didn’t reply me at all. On the day before the tour, they sent me again the confirmation email, which is a automatically system email. I went to the pick up location on the scheduled day earlier, no one was there. I called several times, a lady picked up the phone. I said that there was on one here for the tour. they took a while to figure out the situation. It turned out because I am the only one who sign up that day, therefore the tour got cancelled. But no one informed me, i had to call them by myself and my schedule got cancelled in the last minute. They only give me full refund without any compensation.
  • Consumer BEWARE!!! This place is a SCAM I wanted to give this place the benefit of the doubt (even after reading all those bad reviews), but unfortunately, everyone else was right. This place has the absolute worst customer service I have ever encountered. The woman that helped me on the phone was rude, disrespectful, and flat out hostile. I booked the Valle de Guadalupe Winery Tour that was scheduled to go out 08/27/2022. However, due to the current violent outbreaks in Baja, we no longer felt safe to participate in this tour. I emailed multiple times and received no response. By the fifth day, I finally got a call from a woman, who claimed to be a supervisor with Five Star Tours, who explained to me that after no circumstance I was going to get a refund for my booking. I tried to politely explain the circumstance and she just kept getting louder and louder and told me she didn't want to argue with me and that I wasn't going to get a refund. PERIOD. I even told her that the State Department had issued a travel warning for U.S. Citizens for Baja. The best she said she could do was give me a 6 month credit or swap the tour for a Temecula tour...Now...the whole reason for me booking the valle de guadalupe tour was because I have never gone down there and thought the safest way to do so would be via a tour...and then with all these violent outbreaks in Tijuana and Rosarito, we no longer feel like risking our lives to go to the winery. As far as for Temecula, I can drive myself there and have been there multiple times, so her offer was just unacceptable. I never accepted the 6-month credit or the swap for Temecula. I was very clear when I told her I only wanted the refund. Given that woman's hostile attitude and the fact that Five Star Tours won't reimburse me, I'm going to report them to the Better Business Bureau. Please stay away from this company, it seems very fraudulent. I'm just sorry I didn't believe all the negative reviews on here! I wish I could give this place 0 stars. I don't ever write reviews, but this situation with this tour company needs to be known. **Update as of 08/25/2022** Five Star Tours are also unresponsive with the Better Business Bureau. **Update as of 08/31/2022** Five Star Tours is unresponsive. **Filed a complaint with Consumer Complaint Against a Business with the Attorney General.
  • We took a San Diego City Tour during a recent visit. We were amazed by how much we saw. The tour gave us a number of stops that permitted some time to wander around a little. We stopped at Hotel Coronado and saw the beach, saw the seals in La Jolla, and bought handmade tacos in Old Town. We had a wonderful driver and guide, Ana, who was very knowledgeable about the local history. It was a clean sprinter, a safe driver, and a comprehensive tour of a beautiful city. Highly recommend.
  • Took the morning tour for San Diego day tour. Small group and great knowledgable guide. Driver is the guide and we have a group of 11 people. Went to many places and guide is passionate about the city and his job. Wishing to stay at places longer but sure is a great introduction of the city. Seeing the sea lions and seals sure is the highlight of the tour. Highly recommend and really don't have to shop around. They located inside the sante fe and is super easy to find. Love the tour and the van is super clean as well.
  • Ray is your guy for sure! His walking brewery tour included it all. Beer. History. Games. Trivia. I've never done one of these before but this was really fun and not that much of a walk! We had the longest walk from the start until Ballast point but that was great. Ballast point was the real reason we came here. It was perfect. We felt like VIPs with the tour and Ray picked us after we finished. The timing was really well done and they included food midday which was nice to break up the tour. The pizza was incredible and we played games while eating. Ray brought some interesting brews to have while we ate. Finally finished up at Bolt and had a flight and some bar games. The good thing about they way they plan this is you'll end in a part of town where you can grab food or dessert before calling it a night. You'll become best buds with your group as we did since you spend 4-5 hours drinking with them.

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